Below are some of our most frequently asked questions. Can’t find the answer you’re looking for? Just contact us and we will help you.
Below are some of our most frequently asked questions.
How can I get in contact with JMT?
Our employees always try to find a solution to your requirements and questions. For all enquiries call us on:
- Team Berlin: +49 (0) 30 8574412-50
- Team Düsseldorf/Hilden: +49 (0) 2103 9826-0
- Team Hamburgg: +49 (0) 40 881674-0
- Team München: +49 (0) 89 1219600-0
- Team Stuttgart: +49 (0) 7158 / 17288-60
Or you can email firstname.lastname@example.org and we will reply as soon as possible.
Which trade fairs do we deliver to without additional transport costs?
Visit our Calendar page to view a current list of all shows and exhibitions we are attending.
If your show is not listed on this schedule, then please call the office and we will provide you with a cost effective logistics solution.
When is delivery free of transport costs?
JMT delivers its rented furniture for listed exhibitions free of charge on the dates set out in the schedule. If you would prefer to have a different delivery date, this can be arranged though there may be additional costs that will need to be recharged to you.
Who is responsible for insuring the furniture once it has been delivered?
JMT insures the furniture whilst in transit, but once it has been delivered it is the hirer’s responsibility to insure the goods for damage and loss during the rental period (see the terms and conditions). The hirer is liable to insure the rental products until 48 hours after the rental period.
Is an offer automatically linked to a reservation?
No – at JMT a rental request or quotation does not mean the furniture has been reserved. Orders will not be confirmed until you have received a Pro Forma Invoice.
How can I place an order with JMT?
We ask that you place your order to us in writing either by using our contact form or by sending us an e-mail, fax or letter.
Fax: +49 (0)30 / 85 74 412-59
Fax: +49 (0)2103 / 9826-66
Fax: +49 (0)40 / 88 16 74 220
Fax: +49 (0)89 / 1 21 96 00-20
Fax: +49 (0)7158 / 17288-66
Is it possible to make a direct order from outlets abroad?
We would ask you to send orders directly to our offices in Berlin, Hilden, Hamburg, Stuttgart or München. This avoids any misunderstandings and enables us to process your order smoothly. Our Customer Services is happy to take care of everything else for you.
Is it possible to obtain furniture beforehand for viewing?
Yes, JMT makes furniture available to its customers without any rental charges for a limited sampling period. We will be happy to send you the respective sample piece for a small transport fee or alternatively you can collect furniture from our store, or visit the warehouse to view it there.
Can I buy furniture at JMT?
Our main business is renting and not selling. Our customer advisors will be happy to help you with special projects.
Where can I find prices and CAD data on the internet?
CAD information is available for download by each product illustrated on the website. Rental charges are also detailed on the website specific to each product displayed.
Do you have any questions about your customer login?
Then please send an e-mail to email@example.com. We will contact you by return and be happy to help you further.